Active Information Collection
Email Reply Mechanisms
The KiAN Sound Site may provide you with one or more e-mail mechanisms through which you may submit questions or comments. Information you provide via such e-mail mechanisms is typically all optional. We may use the information you provide in your e-mail to respond to your inquiry, and we reserve the right to retain whatever information you submit in your e-mail, including your name, e-mail address, and any comments or other information that you send via the e-mail mechanism.
Question, Comment, and Feedback Forms
The KiAN Sound Site may post a form for you to use in submitting questions, comments, and other feedback about us, our affiliates, the KiAN Site, or our affiliates’ products and services, and other topics. We use such feedback information to improve the KiAN Sound Site, and affiliates’ products and services as well as for marketing and research purposes. Most information you provide in such forms is optional, but you will need to provide at least some personally identifiable information, such as your name, address, e-mail address, and phone number, so that we may respond to your inquiry.
Product Information, and Catalog Request Forms
The KiAN Sound Site may include a form that you can use to request information about us, our affiliates, or our affiliates’ products and services, or to request catalogs or brochures or price quotes. In addition to asking you to identify the specific information or materials in which you are interested, these forms may request, among other things, your name, address, and e-mail address, so that we may send you the information or materials you request. These forms may also request certain demographic information about you to help us better understand your interests and needs.
Other Uses and Disclosures of Information
As indicated above, we use information we collect from you via this Site for a variety of purposes. Unless otherwise provided above, we may also use personally and non-personally identifiable information you submit via this Site in the following ways:
* to conduct internal marketing and research; and
* to improve the content of the Site.
From time to time, our service providers may have access to information you submit via the KiAN Sound Site to provide operational or other support services for the KiAN Sound Site (e.g., Web hosting or database services). We have put in place agreements with such service providers to protect against unauthorized uses or disclosures of such information.
Although we take steps to protect personally identifiable information you provide via the KiAN Sound Site from loss, misuse, or unauthorized alteration, no system is 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we collect via this Site, and you acknowledge that you are assuming the risk in transmitting any information to us.
It is your responsibility to safeguard any usernames and passwords you use to access portions of this Site and to notify us if you ever suspect that these usernames or passwords have been compromised. You acknowledge that you are solely responsible for any unauthorized use of this Site conducted via your username or password.
Use the Contact Us form provided on the KiAN Sound site (www.kiansound.com).
KiAN Concert Sound Ltd.
#110-11120 Bridgeport Road, Richmond BC V6X 1T2
Phone: (604) 278-4886